Zendesk Inc is a service-first CRM company. Their Zendesk Suite product & associated ecosystem provides the basis for our solution design and professional services.
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What We Do
Bespoke CX that impresses!
Appamondo’s certified team formulate & deliver solutions that transform CX & support through coordinated utilisation of Zendesk’s suite of features & applications. Our services include consulting, bespoke & turnkey deployment, app development & integration.
WHO WE ARE
Appamondo is a Zendesk Premier Partner and customer engagement & support specialist with over 700 success stories. We deploy & provide continuous improvement of Zendesk, Ada and other AI & contact centre technologies.
HOW WE WORK
Appamondo works in ‘partnership'. We see ourselves as an extension of a customer's organisation, there to help you make CX & support it’s beating heart.
Testimonials
Clients Who Trust Us
Our team has many skills and extensive experience allowing us to offer a wide array of services across a spectrum of industries. We are trusted by many to bring this advice to the table to deliver long term success.
"We set out on this implementation to find a long term partner rather than a team to merely implement Zendesk in our business. Having worked with the team closely, I really feel we have found just that. The implementation went smoothly and was the most straightforward I have ever delivered, with the team's attention to detail and confidence in challenging us on what we really wanted."
Wayne Grimshawe
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"We have worked with Appamondo on an number of projects including a recent overhaul of our customer contact centre. Their recommendations and guidance has helped us become more efficient and allowed us to half our SLA times for tickets. Their insight and guidance of developments within Zendesk has allowed us to stage maximise the system usage within our team which in turn has increased our overall customer satisfaction scores."
Conor Hughes
Nando's
"Appamondo were integral to our Zendesk implementation in 2019, their pragmatic and organised structure enabled a seamless set-up. As well as meeting a tight 4-week deadline, it's evident that all Appamondo's recommendations were in place to future-proof our instance which has really helped as we've launched additional contact channels and rolled Zendesk out to other teams."
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